These Terms and Conditions ("Terms") constitute a legal agreement between Max Stephens High Performance Coaching Conversations, hereinafter referred to as the "Company" or "We", and the client, hereinafter referred to as "Client" or "You", regarding the provision of high-end life coaching services. By engaging in our services, you acknowledge that you have read, understood, and agreed to these Terms.
We provide personalized high-end life coaching services aimed at assisting you in achieving personal and professional goals, enhancing self-awareness, and improving overall well-being.
Coaching sessions will be conducted either in-person, over the phone, or via video conferencing, as mutually agreed upon.
The frequency and duration of coaching sessions will be determined during the initial consultation and may be adjusted based on your progress and evolving needs.
You agree to actively participate in the coaching process, including completing assigned tasks, exercises, and providing honest and timely feedback.
You acknowledge that coaching is not a substitute for professional therapy or medical advice and that you are responsible for seeking such assistance if needed.
You agree to maintain confidentiality regarding the content of coaching sessions and respect the privacy of the coach.
The fees for coaching services will be outlined in the coaching agreement provided to you prior to commencing services.
Payment terms, including invoicing schedule and accepted payment methods, will be specified in the coaching agreement.
All fees are non-refundable unless otherwise agreed upon in writing.
Coaching sessions must be scheduled in advance and may be rescheduled or canceled with at least 24 hours' notice, except in cases of emergency or unforeseen circumstances.
Missed sessions or cancellations with less than 24 hours' notice may be subject to a fee, as outlined in the coaching agreement.
Either party may terminate the coaching relationship at any time by providing written notice to the other party.
In the event of termination, any outstanding fees or obligations shall be settled according to the terms outlined in the coaching agreement.
Non-Refundable Policy: All fees paid for the coaching program are generally non-refundable. However, under exceptional circumstances where the coach (Max) is unable to continue providing coaching services, refunds may be considered at the discretion of the coach.
Eligibility for Refund: Clients may request a refund if the coach (Max) is unable to fulfill their obligations due to circumstances beyond their control, such as a death in the family, severe illness, or other unforeseen emergencies. Requests for refunds must be submitted in writing to the coach (Max) for consideration.
Refund Amount: Refunds, if granted, will be determined on a case-by-case basis and may be subject to deduction for any services already provided or expenses incurred by the coach (Max) up to the date of termination. The decision regarding the refund amount will be at the sole discretion of the coach (Max).
All information shared during coaching sessions will be kept strictly confidential, except in cases where disclosure is required by law or with your explicit consent.
Our coaches are committed to maintaining the highest standards of confidentiality and will not disclose any personal or sensitive information without your permission.
Our coaches are not liable for any direct, indirect, incidental, special, or consequential damages resulting from your participation in coaching services.
Our liability is limited to the extent permitted by law, and we make no guarantees regarding the outcomes of coaching services.
These Terms shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions.
Any dispute arising out of or in connection with these Terms shall be resolved through arbitration in accordance with the rules of the Australian Disputes Centre or other agreed-upon arbitration institution in Australia.